Support Policy for PrepCards

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Effective Date: November 20, 2025

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Overview

PrepCards is designed to provide a simple, reliable, and intuitive flashcard study experience. Our support policy outlines how users can receive assistance, what types of support we provide, and our general response guidelines.

 

Support Channels

• Email Support: Users can contact our support team at csaddverse@hotmail.com
• Website: Additional help resources and updates may be available at www.appvers.info

Available Support

We provide assistance with the following:

• App functionality questions
• Bug reports or error issues
• Account access or data concerns
• Feature feedback and general inquiries
• Troubleshooting performance or device-related issues

Response Time
• Most inquiries are answered within 48–72 hours.
• Response times may be longer during weekends, holidays, or periods of high volume.

User Responsibilities

 

To help us resolve issues efficiently, users should:

• Provide clear details about the problem
• Include device model, OS version, and app version when possible
• Share screenshots if relevant to the issue

Unsupported Requests

 

We do not provide support for:

• Third-party apps, services, or devices not related to PrepCards
• Unauthorized modifications or altered versions of the app
• Requests requiring access to non-public internal systems

Updates and Maintenance

 

PrepCards receives periodic updates to improve performance, fix bugs, and introduce new features. Some issues may be resolved through upcoming releases.

 

Policy Changes

We may update this Support Policy periodically. Any changes will be reflected in the latest version available through our official platforms.

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Contact

For all support needs, please email: csaddverse@hotmail.com
Visit: www.appvers.info