Wild Bite Support Policy
1. Customer Support
Wild Bite is committed to providing fast, helpful, and transparent support to all users.
If you experience a technical issue, have a question about plant identification, or need help using any feature of the app, you can reach our support team at:
Support is available Monday – Friday, 9 AM – 5 PM (local time). We aim to respond to all inquiries within 48 hours.
2. Bug Reports & Feature Requests
We welcome feedback to improve Wild Bite.
Users can submit bug reports or suggestions directly through the in-app “Feedback” form or via email. Reports should include:
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Device model and iOS version
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Description of the issue
Our development team reviews all submissions and prioritizes fixes in upcoming updates.
3. Data & Privacy
Wild Bite follows Apple’s privacy and data-protection requirements.
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We do not collect personal data without consent.
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Photo data used for plant identification is processed securely and may be stored temporarily to improve recognition accuracy.
4. Health & Safety Disclaimer
Wild Bite provides informational guidance only.
While we strive for high accuracy in plant identification, users are responsible for verifying plant safety before consumption. Always cross-check with local experts or trusted field guides before eating any wild plant.
Wild Bite and its developers are not liable for any adverse effects resulting from misuse or misidentification.
5. Account & Purchases
If your app includes sign-in or subscription features:
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Users can manage or cancel subscriptions directly in App Store Settings › Subscriptions.
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For account or billing issues, contact support.
Refunds follow Apple’s App Store refund policy.
6. App Updates & Maintenance
We regularly update Wild Bite to enhance accuracy, add new plant data, and ensure compatibility with the latest iOS versions.
Users will be notified through the App Store when an update is available.
7. Contact Information
Wild Bite Support Team