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FlavorMind Support Policy

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Last Updated: October 2025

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1. Overview

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At FlavorMind, we’re committed to delivering a reliable, inspiring, and seamless experience for every user. Whether you’re exploring AI-generated recipes or experimenting with new ingredients, our support team is here to help you every step of the way.

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2. Support Channels

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If you need assistance, you can reach us anytime through the following official channels:

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These channels are available for all inquiries, including technical support, feature feedback, account issues, and general questions about FlavorMind.

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3. Support Hours

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  • Availability: Monday – Friday

  • Hours: 9:00 AM – 6:00 PM (local time)

  • Response Time: Our goal is to respond to all support requests within 24–48 hours.

  • Priority Issues: App crashes, access errors, or major functionality problems are prioritized with responses within 12 hours whenever possible.

 

4. What We Support

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Category Description :

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Technical IssuesTroubleshooting crashes, login problems, AI analysis errors, or performance issues.

Account & BillingSubscription changes, in-app purchase concerns, and refund requests (as allowed by App Store or Play Store policies).

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Feature HelpGuidance on using AI recipe tools, flavor suggestions, and cooking modes.

Bug ReportingReporting app issues through screenshots or logs for rapid resolution.

User FeedbackSuggestions and feature ideas that help us improve FlavorMind’s future updates.

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5. Support Limitations

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To ensure fair and efficient service, please note that the following are outside our support scope:

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  • Issues caused by third-party modifications or unofficial versions of the app.

  • Problems on rooted or jailbroken devices.

  • Requests for personalized dietary, health, or medical advice (FlavorMind is an AI culinary creativity tool, not a licensed nutrition service).

  • Connectivity issues due to poor internet access or unsupported device versions.

 

6. Updates & Maintenance

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Our development team continuously monitors performance and user feedback to keep FlavorMind running smoothly.

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  • Minor updates & bug fixes: Every 2–4 weeks.

  • Major updates: Announced in advance via in-app notifications or social channels.

  • User feedback: Regularly reviewed and integrated into the development roadmap.

 

7. Privacy & Data Protection

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Any information shared during support interactions is handled securely and in accordance with our Privacy Policy.
We will never request passwords, payment details, or personal health information through email or chat.

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8. Contact Information

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For all support requests or inquiries:
📧 Email: csaddverse@hotmail.com
🌐 Website: www.appvers.info

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